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I can send but not receive emails.

Question: 

Searching …

 

Unfortunately nothing found on "".

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Symptom

If you try to retrieve emails from your inbox, your mail software is unable to connect to the server.

 

Cause

A security software on your computer blocks the connection to the server's mail port.

 

Solution

Check the settings of your antivirus software. It has often been observed that antivirus programs block certain ports. For example, the Avira software blocks the IMAP port 143, but allows mail to pass on port 993. By changing the setting either in your antivirus software or in your mail program you can bypass the blockage. Similar blockages have also been observed in other programs, e.g. Kaspersky and McAfee security programs. You can easily test if security software is blocking a port by temporarily disabling or removing the security software and then trying to connect to the mail server again.

 

Overview of frequently asked questions 

 

 

 


 

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FAQ – frequently asked questions 

 

Colombia

Austria

Canada

Guinea

Palau

Cuba

Lesotho

Antigua and Barbuda

Panama

Papua New Guinea

Jordan

Argentina

Costa Rica

Australia

Germany

Bahamas

Liberia

Barbados

Belize

Paraguay

Uganda

Honduras

Peru

Malawi

Bolivia

Botswana

Malta

Chile

Philippines

India

Marshall Islands

Puerto Rico

Rwanda

Saint Kitts and Nevis

Samoa

Mauritius

Saint Vincent and the Grenadines

Zambia

Jamaica

Mexico

Saint Lucia

Dominican Republic

Madagascar

Switzerland

Micronesia, Federated States of

Kenya

Dominican Republic

Namibia

Seychelles

Nauru

Ecuador

Sierra Leone

El Salvador

Fiji

Singapore

Gambia

Solomon Islands

New Zealand

Spain

Nicaragua

Sudan

Swaziland

Nigeria

Pakistan

South Africa

Kiribati

Ghana

Tanzania, United Republic of

Tonga

Guyana

Tuvalu

Uruguay

Venezuela

United States

Ireland

Cameroon

Grenada

Guatemala

United Kingdom

Zimbabwe

 

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